FAQs

Frequently Asked Questions

Shipping & Delivery

How long will it take to receive my order? We aim to dispatch all orders within 1–3 business days. Once shipped, UK orders typically arrive via Royal Mail Tracked 48 within 2 business days. You will receive a tracking number as soon as your order is on its way.

Do you ship internationally? Currently, we primarily ship within the UK. If you are an international customer interested in our prints, please contact us for a bespoke shipping quote.

How are the prints packaged? Framed prints are protected with corner protectors, bubble wrapped, and shipped in heavy-duty corrugated cardboard boxes to ensure they arrive in gallery condition.

Orders & Returns

Can I change my order after it's been placed? If you catch us quickly, yes! Please email us within 2 hours of your order if you need to change a shipping address or frame choice. Once the item has entered the framing process, we cannot make changes.

What should I do if my frame arrives broken? Don't worry! While we pack them securely, accidents happen in transit. Take a photo of the damage and the packaging and email it to us. See our returns policy for more info.